Provide your members an easy way to understand their health plans, obtain test cost estimates and review the status of their health plans all from HealthFAX™.

Member satisfaction is the key for member retention and with HealthFAX™ members can conversationally provide information and get accurate answers. HealthFAX™ has a rich Natural Language Understanding empowering members to converse with their health plan.

Convert any process into a conversational experience for your members instantly with HealthFAX™ and drive revenues, reduce the burden on your staff and gain productivity.

Educate your members about your insurance plans and benefits with HealthFAX™ KnowledgeBOT. The KnowledgeBOT has more than 2 million questions and answers and users ask questions conversationally.

HealthFAX™ assists members in

Eliminate member anxiety and provide members with the information they need about their healthcare costs, instantly, with HealthFAX™ in a conversational manner.

Reduce the burden on your staff by allowing HealthFAX™ to answer questions and provide real-time test cost estimates and detailed snapshots of a member’s health insurance such as co-pay, deductibles, co-insurance, etc.

Health insurance education is available with HealthFAX™ KnowledgeBOT.

Provide your members the ease to their healthcare journey by regular follow-up based on their health plans via HealthFAX™. During follow-up, HealthFAX™ will follow through with members about their recovery process and suggesting the next steps.

Use HealthFAX™ ExpertConnect to immediately connect your members to experts via a live chat or scheduled phone call.

Provide information about health plans instantly & efficiently.

Directing members to the most relevant and cost-effective medical providers.

Real-time test cost estimations.

Learn about health insurance by asking questions in natural language.

HealthFAX™ assists providers in

Empower providers with the tools they need for health insurance claims processing. HealthFAX™ collects patient information conversationally and provides a complete patient profile thereby reducing claim denials.

HealthFAX™ automates the entire process of pre-authorization documentation and prepares it for transmitting it to your network for processing, reducing bottlenecks, and enhancing process optimization.

Payors and members can check claim statuses with HealthFAX™ chatbots and ask any questions to HealthFAX™ KnowledgeBOT.

HealthFAX™ simplifies the revenue life cycle management by meaningfully connecting all the stakeholders.

Proactively collecting patient information pre-visit.

Reducing claims denials by generating accurate information.

Automating RCM processes such as prior authorizations.

Live connect with Health Experts for complex situations.

Providing accurate health insurance information to members

  • More than 2 million curated questions & answers

  • Instantly educate members about health insurance

  • Empower members to ask questions in natural language

  • Review contextually relevant information instantly